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Shipping & Returns

  • All items on sondox.com are Genuine, Offical products.
  • All order purchase in sondox.com send by Registered airmail, tracking number provided after we dispatch the item, All item are covered by insurance, which means all the order will be trackable through online website or postal investigation, for any order which is lost by mail after proven by postal office, customer will offer a full refund, however the insurance will not cover the loss or replacement of contents, since this kind of case is complicated we'll need specific staff to review and help it.
  • In Stock items normally will ship out within 24 hrs after a clear payment recieved (Our Office hour From Mon - Sat except public holidays) For item not in stock please check particular item availability for backorder time.
  • We might require email/phone verification or document support for some customer, and we reserve the right to cancel any order that customer unwilling/non-resposne to do verification/supply document.
  • Economic International shippment normally takes 6~14 business days to arrive, shipping to Canada, France, Spain etc will take 14-28 business days, notice that order might take longer time if subject to delay or other issues. Buyer need to be patience and keep contact with us to help track the parcel as well.
  • We have various shipping option for customer for specific country.
  • For wholesale order please contact us through email or whatsapp/wechat etc
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